Refund & Cancellation Policy
Last Updated: 25 September 2026
St. Mary’s Metropolitan Church, Changanacherry (“Church”, “we”, “our” or “us”) seeks to handle online payments and service requests responsibly and transparently.
This policy explains the conditions applicable to payments and cancellation requests made through the official website of the Church.
1. General Policy
All payments and service requests are subject to verification and, where applicable, confirmation by the authorised Parish Office.
A successful payment does not automatically guarantee acceptance of a service or entitlement to a refund.
Refunds, where applicable, are considered only after verification by the Parish Office.
2. Qurbana / Mass Intentions
Qurbana or Mass intentions submitted through the website are subject to availability and confirmation by the Church.
Once an intention has been confirmed, cancellation or refund may not be possible, particularly where the intention has already been assigned or scheduled.
If the Church is unable to fulfil an accepted intention, the Church may, at its discretion, reschedule the intention or provide an appropriate refund where applicable.
3. Offerings and Donations
Voluntary offerings and donations made to the Church are generally not refundable once received and recorded.
However, accidental duplicate payments, incorrect payments or unauthorised transactions may be reviewed by the Parish Office after verification.
4. Certificate and Document Requests
Fees paid for certificates or official document requests may be considered for refund if the Church is unable to provide the requested service.
Once a certificate or document has been prepared or issued, the applicable fee may not be refundable.
Requests containing incorrect or incomplete information may require correction before the service can be processed.
5. Auditorium and Hall Bookings
Auditorium and hall bookings are subject to availability and confirmation by the Parish Office.
Online Booking Requests
An online booking request is not a final booking.
The Parish Office will verify the availability of the requested facility and confirm the booking.
Users should not consider a booking confirmed until official confirmation has been received from the Parish Office.
Advance Payment
Where an advance payment is required for an auditorium or hall booking:
Payment of an advance does not create an automatic right to a refund.
No refund is guaranteed for an auditorium or hall advance payment.
Any request for cancellation or refund must be submitted directly to the Parish Office.
The decision regarding cancellation and any refund will be made by the authorised Parish Office after considering the individual circumstances of the booking.
The Church reserves the right to retain the advance payment where applicable.
Cancellation
Users wishing to cancel an auditorium or hall booking must contact the Parish Office directly.
Cancellation through the website does not automatically result in a refund.
The Parish Office will determine whether any amount is refundable and communicate the decision to the person who made the booking.
Cancellation by the Church
If the Church needs to cancel a confirmed booking because of liturgical requirements, Church programmes, emergencies, safety concerns, government restrictions or other circumstances beyond its reasonable control, the Parish Office will communicate the available options to the person who made the booking.
Any refund, rescheduling or alternative arrangement will be determined by the Parish Office according to the circumstances.
6. Failed or Pending Payments
If an amount has been debited from a user’s bank account but the website shows an unsuccessful or pending transaction, the user should contact the Parish Office before making another payment.
The transaction may be verified with the relevant payment gateway.
If the payment is confirmed as failed or duplicated, the applicable amount may be refunded or otherwise resolved after verification.
7. Duplicate Payments
Accidental duplicate payments may be reviewed by the Parish Office.
After verification, an eligible duplicate amount may be refunded through the applicable payment method.
8. Refund Processing
Where a refund has been approved by the Parish Office, it will normally be processed through the original payment method or payment gateway where technically possible.
The time taken for the refund to reach the user’s account depends on the payment gateway and the user’s bank or financial institution.
9. Refund Requests
Refund and cancellation requests should be made through the official Parish Office.
The Church may request the following information:
- Name
- Mobile number
- Service or booking details
- Payment date
- Amount paid
- Transaction/reference number
- Other information necessary to verify the transaction
Submission of a refund request does not guarantee approval.
10. Unauthorised Transactions
If you believe that a payment was made without your authorisation, you should immediately contact your bank/payment provider and inform the Parish Office.
The Church may verify the transaction with the relevant payment provider before taking further action.
11. Contact
For cancellation or refund-related matters, please contact:
St. Mary’s Metropolitan Church, Changanacherry
Changanacherry, Kerala, India
Email: metropolitanchurchchry@gmail.com
Phone: +91 9074 209 029
For auditorium and hall cancellations, the Parish Office is the only authorised channel for cancellation and refund requests.
12. Changes to This Policy
The Church may update this Refund & Cancellation Policy when necessary.
The latest version will be published on this page with the applicable “Last Updated” date.
By making a payment or submitting a service request through this website, the user acknowledges and agrees to the applicable cancellation and refund conditions.