Terms & Conditions
Last Updated: 25 September 2026
Welcome to the official website of St. Mary’s Metropolitan Church, Changanacherry (“Church”, “we”, “our” or “us”).
By accessing or using this website and its services, you agree to the following Terms & Conditions. Please read them carefully before using any online service.
1. Use of the Website
This website is intended to provide information and online services relating to St. Mary’s Metropolitan Church, Changanacherry, its parish activities, institutions, organisations and related services.
Users agree to use the website only for lawful and legitimate purposes.
You must not:
- Provide false or misleading information.
- Submit information on behalf of another person without appropriate authority.
- Attempt to gain unauthorised access to the website or its systems.
- Interfere with the operation or security of the website.
- Use the website for fraudulent, abusive or unlawful purposes.
- Upload malicious software or harmful content.
2. Accuracy of Information
We make reasonable efforts to keep the information published on the website accurate and current.
However, Mass timings, programmes, events, availability, office timings, fees and other information may change due to pastoral, administrative or other circumstances.
The Church reserves the right to modify, postpone or cancel programmes and services when necessary.
Users are encouraged to verify important information with the Parish Office when required.
3. Online Services
The website may provide facilities for services including, but not limited to:
- Qurbana/Mass intentions
- Offerings
- Novena and prayer intentions
- Certificate requests
- Parish registrations
- Event registrations
- Hall and facility enquiries/bookings
- Donations and other parish-related payments
Submission of an online request does not automatically mean that the request has been finally accepted.
Where approval is required, the request becomes effective only after confirmation by the authorised Church office or personnel.
4. Qurbana and Spiritual Intentions
When submitting an intention, users are responsible for providing correct information.
The Church may:
- Accept or decline an intention depending on availability.
- Modify the scheduled date or time when pastoral circumstances require it.
- Contact the person who submitted the request for clarification.
- Assign the intention to an authorised priest.
Submission of an intention does not guarantee a particular priest, Mass, date or time unless expressly confirmed by the Church.
The Church reserves the right to correct or cancel requests containing inappropriate, fraudulent or misleading information.
5. Online Payments
Certain services may require payment through the website.
Payments may be processed through third-party payment gateways. By making a payment, the user agrees to comply with the applicable terms of the payment provider.
A successful payment transaction does not necessarily constitute final acceptance of the underlying service if the service requires confirmation by the Church.
Users should retain their payment confirmation or transaction reference until the service has been completed.
6. Failed, Duplicate or Unconfirmed Payments
If money has been debited from a user’s account but the website does not show a successful transaction, the user should contact the Parish Office with the relevant transaction details.
The Church may verify the transaction with the payment gateway or financial institution before confirming the service or processing any applicable refund.
Duplicate or erroneous transactions will be reviewed and handled according to the circumstances and applicable payment-gateway procedures.
7. Receipts
Where applicable, receipts may be issued electronically after verification or approval of a transaction.
Users are responsible for providing a valid mobile number or email address if they wish to receive an electronic receipt.
The Church may not be responsible for delivery failures caused by incorrect contact information, email filtering, network problems or third-party communication services.
8. Hall and Facility Bookings
Where online hall or facility booking facilities are provided:
- An online booking request is not necessarily a final booking.
- Availability is subject to confirmation by the Parish Office.
- The Church reserves the right to decline a booking request.
- The booking is considered confirmed only after official confirmation by the authorised Church office.
- The applicable rental charges and conditions must be accepted before confirmation.
- Users must provide accurate information regarding the proposed event.
- The premises must be used only for the purpose approved by the Church.
- Users must comply with parish rules and instructions regarding the use of the premises.
Where applicable, cancellation and refund conditions for a particular facility may be communicated at the time of booking.
9. Cancellation and Refunds
Cancellation and refund eligibility depends on the particular service.
For services involving advance payment, the applicable cancellation terms displayed at the time of booking or communicated by the Parish Office will apply.
The Church may deduct applicable administrative charges or other legitimate expenses where appropriate.
No refund is guaranteed merely because a user changes their mind after a service has been confirmed or completed.
For payment-related disputes, the Church may first verify the transaction with the relevant payment provider.
10. Certificates and Official Documents
Requests for baptism, marriage, death, membership or other parish certificates and documents are subject to verification of parish records and applicable Church requirements.
Submission of an online request does not guarantee issuance of a certificate.
The Church may request additional documentation or personal verification before issuing an official document.
Certificates and official records must not be altered, reproduced fraudulently or used for purposes other than those for which they were issued.
11. User-Submitted Information
Users are responsible for ensuring that information submitted through the website is accurate and complete.
The Church may rely on information submitted by the user when processing a request.
The Church is not responsible for problems arising directly from incorrect, incomplete or outdated information provided by the user.
12. Communications
By providing contact information while requesting a service, users may receive communications necessary to process that request, including confirmations, receipts, clarifications and service-related notifications.
Where applicable, separate consent or communication preferences may apply to non-essential communications.
13. Intellectual Property
Unless otherwise stated, the website’s text, photographs, graphics, logos, design elements, documents, videos and other original content are owned by or used with permission by St. Mary’s Metropolitan Church, Changanacherry or the respective copyright holder.
Such content must not be copied, modified, republished, distributed or commercially exploited without appropriate permission.
Church documents and publicly available materials may be shared for legitimate parish and informational purposes where permitted, provided their content and attribution are not misleadingly altered.
14. Photographs and Videos
The Church may publish photographs and videos of parish activities, liturgical celebrations, events and programmes on its official website and communication channels.
Users who participate in public or parish events should be aware that photography or video recording may take place.
Requests concerning identifiable photographs or videos may be directed to the Parish Office.
15. Third-Party Services
The website may use external services such as:
- Payment gateways
- Email services
- SMS or WhatsApp services
- Google services
- Social-media platforms
- Video hosting services
- Maps and other embedded services
Such services are operated by third parties and may be governed by their own terms and privacy policies.
The Church is not responsible for the availability, security or policies of third-party services.
16. Website Availability
We endeavour to keep the website available and functioning properly.
However, access may occasionally be interrupted because of:
- Maintenance
- Server problems
- Internet or network failures
- Security incidents
- Software or hardware problems
- Circumstances beyond the Church’s reasonable control
The Church does not guarantee uninterrupted or error-free access to the website.
17. Prohibited Activities
Users must not use the website to:
- Commit or facilitate fraud.
- Impersonate another person.
- Submit malicious or misleading information.
- Attempt unauthorised access to accounts or systems.
- Circumvent website security.
- Introduce malware or harmful code.
- Scrape or systematically extract information without permission.
- Disrupt website services.
- Use Church services for unlawful purposes.
The Church may suspend or restrict access where misuse is suspected.
18. Links to Other Websites
The website may contain links to websites operated by other organisations.
These links are provided for convenience or information. The Church does not necessarily endorse or control the content, availability or practices of external websites.
Users should review the terms and privacy policies of external websites before using them.
19. Limitation of Liability
To the extent permitted by applicable law, the Church will not be responsible for losses arising from:
- Temporary website unavailability
- Incorrect information supplied by a user
- Third-party service interruptions
- Payment-gateway or communication-service failures
- Unauthorised access resulting from circumstances beyond the Church’s reasonable control
- Delays caused by circumstances beyond the Church’s control
Nothing in these Terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited.
20. Changes to These Terms
The Church may update these Terms & Conditions from time to time.
The updated version will be published on this page together with the applicable “Last Updated” date.
Continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
21. Governing Law
These Terms & Conditions shall be governed by the applicable laws of India.
Any dispute relating to the use of the website or its services shall be subject to the jurisdiction of the competent courts having jurisdiction over Changanacherry, Kerala, subject to applicable law.
22. Contact
For questions regarding these Terms & Conditions or any online service, please contact:
St. Mary’s Metropolitan Church, Changanacherry
Changanacherry, Kerala, India
Email: metropolitanchurchchry@gmail.com
Phone: +91 9074 209 029
By using this website or submitting an online service request, you acknowledge that you have read and understood these Terms & Conditions.